Frequently Asked Questions


How do I start a subscription to KitNipBox?

How much does it cost to subscribe to KitNipBox?

I just subscribed to KitNipBox! What happens next?

I entered my email on the home page. What happens next?

How do I cancel my subscription?

What's your cancellation policy?

What is your return policy?

What is the difference between a Happy Cat box and a Multi-Cat box?


What kinds of items are included in KitNipBox goodie boxes?

What kinds of treats are included in KitNipBoxes?

What if my cat has a sensitive tummy or allergies?

How do you research and select your products?

Are any of the products made in China?


When will I receive my first KitNipBox?

How do I update my shipping information?

Are there any shipping fees?

Is KitNipBox available outside of the US?


How much does it cost to subscribe to KitNipBox?

Are there any hidden fees?

When will I be billed for my subscription?

How do I update my billing information?


What is KitNipBox?

How do I contact KitNipBox?

How do referrals work?

How does KitNipBox support animal welfare organizations?


How can an animal welfare organization join KitNipBox’s charity program?

I have a shelter that I would love for you to support – how do I make that happen?

I’m a blogger/influencer – how do I get involved with reviewing your boxes?

How do I request a donation for my event or giveaway?